Refund Policy

Last Updated: 05.05.2026

This Refund Policy governs all purchases made through our platform. By completing a purchase, you acknowledge that you have read, understood, and agree to the terms outlined below. This policy is part of our Terms of Service.

1. General Policy — No Refunds

All sales are final. Due to the inherently digital and immediately accessible nature of our Software (software license keys / subscription access), we operate a strict no-refund policy as a general rule.

Once a license is issued and/or activated, we are unable to "return" the product in any meaningful way. Access to the Software is granted instantly upon payment confirmation, which means the service has been rendered at the moment of purchase.

⚠ Chargebacks: Initiating a chargeback or payment dispute with your bank or payment provider without first contacting us constitutes a violation of our Terms of Service and will result in the immediate and permanent termination of your license and account, with no possibility of reinstatement.

2. Exceptional Refund Cases

We may, at our sole discretion, consider a refund request only if all of the following conditions are met:

  • Technical Failure on Our End: The Software is completely non-functional due to a verified bug or error originating from our codebase — not from game updates, anti-cheat patches, or your local system configuration.
  • Good-Faith Support Attempt: You have contacted our technical support team, provided all requested diagnostic information, and cooperated in good faith to resolve the issue.
  • Unresolvable Issue: Our support team has confirmed in writing that the issue cannot be resolved within a reasonable timeframe.
  • Request Window: Your refund request is submitted within 72 hours of your original purchase date.
  • No Policy Violations: Your account has not violated any provision of our Terms of Service.

3. Non-Refundable Circumstances

Regardless of any other provision, refunds will not be granted under the following circumstances:

  • Your game account was banned, suspended, or penalized in any way as a result of using our Software.
  • The Software was detected by the game's anti-cheat system (this is an inherent risk you accepted upon purchase, as outlined in our Terms of Service).
  • A game or anti-cheat update temporarily or permanently broke compatibility with the Software. We work to restore compatibility as quickly as possible, but downtime during such periods is not grounds for a refund.
  • You changed your mind or no longer wish to use the Software.
  • You were unable to run the Software due to issues with your own hardware, operating system, or third-party software (e.g., your own antivirus blocking execution).
  • Your license was terminated due to a violation of our Terms of Service.
  • You purchased a subscription renewal while a current subscription was still active.

4. Subscription Cancellations

If your plan is a recurring subscription, you may cancel it at any time through your account dashboard. Cancellation will prevent future charges. However, no partial or pro-rated refunds are issued for the remaining period of the current billing cycle. You will retain access to the Software until the end of the period already paid for.

5. Duplicate Purchases

If you accidentally made a duplicate purchase (e.g., purchased the same plan twice within a short window), please contact us immediately. We will review the case and, if confirmed, will refund the duplicate transaction. We reserve the right to request proof of the duplicate charge.

6. How to Submit a Refund Request

To submit a refund request, you must contact us through our official support channel. Your request must include:

  • Your account username / registered email address.
  • Your order ID or transaction reference number.
  • A detailed description of the issue you experienced.
  • Evidence that you have attempted to resolve the issue with our support team (e.g., your support ticket number).

Requests that do not include this information will not be processed. All approved refunds will be returned to the original payment method used for the purchase. Processing time may vary depending on your payment provider (typically 5–10 business days).

7. Final Decision

The decision to approve or deny any refund request rests solely and entirely at our discretion. Our decision is final. By using our Software, you agree that this constitutes a fair and reasonable policy given the nature of the product.